FAQs

We proudly offer a lifetime manufacturing warranty on all jewellery. Crafted with heirloom-quality standards, our pieces are designed to last for generations with the right care.

We also provide a complimentary annual clean and polish on all diamond rings, including a full inspection to maintain the integrity and brilliance of your piece.

The Responsible Jewellery Council (RJC) sets the global benchmark for ethical jewellery practices.

As an RJC-certified jeweller, we guarantee:

• Ethically sourced diamonds
• Conflict-free supply chains
• Responsible mining practices
• Fair labour standards
• Transparent pricing

Every diamond you purchase is fully traceable from mine to market for complete peace of mind.

Yes — we are proudly Australian-owned and operated since our inception.

We are among the few jewellers who can guarantee your jewellery is:
• 100% made in Australia
• Crafted using Australian gold

Visit us in-store or shop online:

• Perth Flagship Showroom (WA) – Perth showroom information
• Adelaide Showroom (SA) – Adelaide showroom information

As a family-owned jeweller, we deliver premium quality at competitive prices.

No appointment is required — walk-ins are welcome.

For design consultations, we recommend booking in advance to ensure dedicated time, you can do this using our online appointment booking form.

All quotes are valid for 7 days only due to market fluctuations.

Solid Gold Diamonds holds a Second-Hand Dealer’s Licence, allowing us to professionally assess diamonds and jewellery for potential purchase.

Please note:

• We only consider pieces originally purchased from Solid Gold Diamonds.
• All relevant documentation must be presented at the time of assessment.
• Items without original documentation cannot be evaluated.
• As part of our discretion, we reserve the right to decline the assessment or purchase of any item.

Our approach ensures every piece is handled with integrity, authenticity, and the highest professional standards.

We ethically source diamonds from leading global mines, including:

• Argyle (Australia)
• Diavik (Canada)
• CanadaMark (Canada)

All diamonds are carefully selected for quality, traceability, and ethical origin. Read more about Our Supply Chain Standards.

Yes - while we are able to source high-quality lab-grown diamonds on request, our heritage is firmly rooted in the selection of exceptional natural diamonds of enduring significance.

Given the evolving nature of the lab-grown diamond market—particularly ongoing price adjustments—we take a considered approach by sourcing each stone to order. This ensures our clients receive exceptional value for money, alongside optimal quality and complete transparency, rather than relying on pre-held inventory.

No — custom ring design costs no more than ready-made jewellery.

Our expert designers will help you create a unique, personalised piece at no extra cost.

Items are typically completed within 14 days.

Please allow additional time for shipping if required.

Timeframes may vary based on workshop availability.

We offer simple at-home methods:

Option 1: Ring Size Chart

• Download and print our ring size PDF (100% scale)
• Measure the internal diameter of an existing ring

Already know your size?

Use our conversion chart to match Australian sizing. Visit our full guide.

At Solid Gold Diamonds, each piece is expertly crafted using premium, carefully selected metals. We offer a refined range, including:

• 9 Karat Australian Gold — available in Yellow, White, and Rose
• 18 Karat Australian Gold — available in Yellow, White, and Rose
• Platinum
• Sterling Silver and 22 Karat Gold available upon request.

Each option is chosen for its beauty, durability, and ability to complement your individual design.

For best results:

• Clean regularly with mild soap and warm water
• Avoid chemicals
• Store safely when not worn

See our Jewellery Care Guide for full details.

Yes — we welcome the opportunity to revive and transform treasured pieces, regardless of their origin.

Following a thorough assessment, our team will guide you on the best way to restore or redesign your jewellery, ensuring it reflects both its history and your personal style.

The choice is entirely yours.

• Your existing gold can be returned to you, or
• It may be credited toward the cost of your remodel

Please note, while we can apply the value toward your new piece, no cash payments are issued for old gold.

Most repairs take 1–2 weeks, depending on complexity and required materials. Full assessment will be completed at time of submission to our workshop.

Yes — purchases over AUD $1000 (natural diamonds & gold) include a certified valuation.

Note: Repairs are not supplied with valuations

We offer re-valuations for pieces originally purchased from Solid Gold Diamonds, provided they remain in their original condition and have not been altered by any third party (aside from normal wear through use).

Please note, we do not provide valuations for jewellery purchased from other sources.

We recommend CentreStone Jewellery Insurance for its fast and comprehensive cover, specifically designed for fine jewellery. For your convenience:

• We are able to provide a tailored quote
• We can also facilitate a 4-day interim cover note directly with CentreStone
• Please read all terms and conditions before selecting your insurance.

Please note that all insurance policies are arranged directly with CentreStone and are not issued by Solid Gold Diamonds.

We invite you to speak with one of our consultants in-store for personalised guidance and further details.

Yes — we are able to assist by providing insurance replacement quotes.

• All quotes are prepared and submitted directly to your insurer.
• Please ensure you have your claim number, policy details, and insurer contact information ready when you visit us.
• Replacement quotes are typically completed within 48 hours.

Our team will guide you through the process with care, ensuring a smooth and efficient experience during what can be a difficult time.

We accept:

• Visa
• Mastercard
• Debit Card
• Amex
• Diners
• Cash (subject to AUSTRAC regulations)
• Direct Bank Transfer (funds must be received into our bank account prior to collection).
• Bank Cheque
• 3-month Lay-by
• Zip Money

Yes — we offer 3-month lay-by:

• 30% deposit.
• Fortnightly payments.
• All monies must be received to full payment prior to collection.

See our lay-by terms for full details.

Yes — all orders are shipped via Australia Post Express.

Please allow 14 business days for the creation of your order and up to 7 business days for delivery

Estimated Postal Delivery Times
• Metro areas: 3-5 business days
• Regional & remote areas: 5-8 business days

Please note: Delivery timeframes are estimates and may vary during peak seasons, public holidays, or due to unforeseen postal delays.

Yes — all orders include tracking details sent via email.

A $25.00 Australia-wide delivery fee applies to in-store purchases and all repair services.

For all Online Orders enjoy complimentary Australia-wide delivery.

For full details about our Refunds and Exchanges Policy, please visit our dedicated policy page.

We do not offer refunds for change of mind or incorrect selection. Please ensure you carefully review your chosen product before completing your purchase.

Once your item is received, it will be assessed by the Solid Gold Diamonds workshop team.

Assessment results will be provided within 7 business days after receipt of the item.

If your refund is approved:

Funds will be processed within 7 business days of approval
Please allow additional time for your bank or payment provider to complete the transaction

If your item arrives damaged, faulty, or significantly different from its description, please contact our customer service team immediately.

You have 14 days from the purchase date to submit a return or exchange request.

To begin the process, please contact us with your request.

Please contact us with your request, once received, a member of our team will contact you and arrange a complimentary return shipping label (Australia wide).

Please pack your item;

In original packaging
With all tags and documentation (certificates, valuations, care guides)
In new, unworn, saleable condition

If your item is damaged, faulty, or significantly different from its description, please discuss this with you sales consultant at time of collection.

If you have already left our showroom, please contact our customer service team.

You have 14 days from the purchase date to submit an exchange request.

Please contact our team

Please pack your item;

In original packaging
With all documentation (certificates, valuations, care guides etc.)
In new, unworn, saleable condition

Once prepared, please return your item to either our Perth or Adelaide showrooms for assessment by our team.